What are the delivery options?

We understand how important it is for our customers to know exactly what they’re feeding their beloved pets. With this in mind, we have taken time to gather as much information about the food, its ingredients, and the manufacturing process, as we can to ensure we answer all of your questions and give you the best level of advice we possibly can.

Recently we were asked about the different delivery options we offer when ordering pet food online. Whilst this question isn’t directly related to the food, we’re more than happy to answer it!

We offer a range of different delivery options so that you can choose one that works best for you:

For orders over £49.99, we offer free next-working-day delivery* on all mainland UK orders placed before 2pm (excluding bank holidays).

For orders that are less than £49.99, the delivery charge is £3.99 for orders under 2kg and £7.99 for orders over 2kg. This is also a next-working-day, tracked delivery service when the order is placed before 2pm (excluding bank holidays).

We aim to dispatch all orders received by 2pm Monday-Friday on the same day (excluding bank holidays). Please note that all delivery dates are estimated and are stock dependent.

We aim to have goods with you within 2-5 working days. If you don’t receive your items within this time frame, please get in touch with our customer services team here.

If you’d prefer to collect your items yourself, you can select to do so when placing your order. This process is straightforward and all the information you need for this is available at checkout.


Additional Information

*Please note that if your order is dispatched via DPD, they will only attempt to deliver your parcel(s) once and then our courier will deliver to a pick-up shop. If there is no one to take the delivery or you have left no further instruction for the courier during the 1st attempt, the goods are taken to a pick-up shop. If these are not collected within 7 days, the goods are returned back to us. We can then arrange to re-deliver the goods (to the same or an alternative address), the re-delivery charge for this is £7.99.


We hope that this answers your questions. If you’re still unsure, you can take a look at our full delivery and returns information here, or get in touch with our friendly customer services team here.