Frequently Asked Questions

The essence of our sample service is that you can try one of our foods before committing to a subscription. It allows you to work out whether this food works for you or not at a low cost

The 1kg sample pack is free, all we ask is that you cover the postage and packaging which is £3.99

Samples are limited to one per customer

The delivery aim is 2-5 working days. If you haven't received your sample within 7 days, please get in contact with us

Royal Mail - if nothing else is ordered alongside the sample

Currently we offer 1kg samples on our Alpha Spirit ‘The Only One’ & Semi-Moist ranges and our Darf food. If you wish to receive a sample of a product not in these ranges, please get in touch with our customer service team.

No other discounts can be used in conjunction with the sample service

To determine which food is best for your pet, please see the product descriptions for a detailed list of ingredients, nutritional composition and benefits of the food. We offer grain-free and hypoallergenic food alongside food with a single protein and tailored to specific dietary requirements so you will find something that’s best for you within our offerings. If you need further assistance please do not hesitate to contact our customer service team

If the sample you have purchased is a good fit for yourself and your dog, you can set up a no-fuss, flexible subscription to receive up to 10% and free delivery*. See more information here.

*Exclusions apply

If for whatever reason your dog does not like the flavour of the food you have chosen, but otherwise has no issues, you are more than welcome to purchase small bag of a different flavour

Phone us on

0800 229 4010