Frequently Asked Questions
Please see the below frequently asked questions. If you do not find an answer to your query here, please contact our customer service team.
Our friendly customer service team are available on live chat, email or over the phone, Monday - Friday, 9am - 5pm. We aim to respond to all enquiries as soon as possible, however if your query has been sent to us outside of these hours, our response times will be longer.
Products
All our product information and ingredients are listed on the individual product pages. If you require more specific details or the information you need is not listed, please email our customer service team on customerservices@sabrepetfood.co.uk and we will help as best as we can.
We stock a collection of beautiful personalised products. View our collection here.
Yes, we do! Our Sabre Subscription service enables you to have natural nutritious food delivered to your door on a regular schedule of your choice. Please visit our Sabre Subscriptions page for further information.
Yes, we understand the importance of high-quality food and how hard it can be to make the right choice for your pet. Please visit our Sabre Samples page for further information on our free sample service.
Information
Yes, we accept PayPal as well as all major credit and debit cards. Please just follow instructions during checkout.
No, we are an online retailer only, but we have a friendly customer service team available online to help with any questions you may have.
Delivery & Returns
We aim to have goods with you within 2-5 working days. Please contact us if you have not received your goods within 7 working days. All delivery dates are estimated and are stock dependent.
Please note that personalised goods can take longer to arrive, due to the nature of the products.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please contact us at: customerservices@sabrepetfood.co.uk or call us on 01530 411275.
Please click here for further informaion about our delivery and returns policy.
Trade Accounts
Sabre Pet Food are the official UK distributor of Alpha Spirt Pet Food, and supply these products to trade accounts, via our wholesale website. Please note our wholesale website is only for trade customers and not for personal use. Visit Sabre Wholesale: www.sabrewholesale.co.uk
Any question?
If we still haven't answered your question or you need further information, you can contact us below and we will get back to you as soon as possible.